Refund policy

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at info@celinebeaumont.com. Please note that returns will need to be sent to our warehouse in China. We will provide you with the exact return address once your return request has been approved. Please do not use shipping methods that require customs clearance in the destination country, as our warehouse is unable to accept such packages.

Return shipping costs and any customs clearance fees are the responsibility of the customer. We recommend using a trackable shipping method, as we cannot be held responsible for lost return packages.

If your return is accepted, we'll send you the return address and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Store Credit Option

As an alternative to returning your item, we offer store credit for the full purchase amount. This means you keep the item and receive credit to use on your next order. Contact us at info@celinebeaumont.com to arrange this.

You can always contact us for any return question at info@celinebeaumont.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as custom products (including special orders or personalized items), gift cards, and sale items. All items purchased during sales, promotions, or with discount codes are considered final sale and cannot be returned or refunded, unless the item is defective or incorrect. This does not affect your statutory consumer rights.

Please get in touch if you have questions or concerns about your specific item.

Exchanges

We do not offer direct exchanges. If you need a different size or color, please return your item for a refund or store credit and place a new order. The fastest way to ensure you get what you want is to contact us at info@celinebeaumont.com to discuss your options.

Refunds

We will notify you once we've received and inspected your return at our warehouse in China, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at info@celinebeaumont.com.